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Nortel Networks Info Center phone numbers

a.       US citizens or permanent residents: (800) 676-4636

b.      Canadian citizens living in Canada:   (800) 684-4636

c.       Canadian citizens living in the US:    (905) 863-4636 (long distance)
(or call (919) 992-5000 and ask to be connected to the Canadian Info Center)

        

 

Upon Death of Retiree

 

1.   Family members should call the appropriate number above.

 

2.      Family members should provide the customer service representative with the name, social security number and date of death of the retiree.

 

3.      Family members should provide the Info Center with two (2) certified death certificates.  The death certificates should be mailed to the following addresses:

 

            US Citizens:                  Nortel Networks

                                                c/o Pension Services

                                                Mail Stop: 355010B5

                                                P.O Box 13010

                                                RTP NC 27709

                                                            Or

                                                Nortel Networks

                                                c/o Pension Services

                                                Mail Stop: 355010B5

                                                4001 E. Chapel Hill Nelson Highway

                                                RTP, NC 27709

 

            Canadian Citizens:        Nortel Networks

                                                Dept 1431, Suite 100

                                                8200 Dixie Road

                                                Brampton, ON, L6T 5P6

                                                CANADA

 

4.      The Info Center will notify the beneficiary on file.  If you need to update your beneficiary information or are not sure of your beneficiary please contact the Info Center as soon as possible.

 

5.      If the retiree had life insurance the Info Center will process the claim with Prudential.  (Prudential Underwriting Life Insurance: (888) 257-0412).  The turn around time for the payment of life insurance is approximately four (4) weeks.

 

6.      The Info Center will notify the 401K plan administrator at Hewitt of the retiree’s death.  Hewitt will then notify the beneficiary on file.  If you would like to change your beneficiary or have questions about it please call Hewitt at (800) 726-0026.

 

7.      The Info Center will notify the pension plan administrator at J P Morgan Chase of the retiree’s death.

 

8.      The retiree should contact the Info Center at (800) 676-4636 with any change of address or telephone number.

 

9.      For Canadian Old Age Security or Canada Pension questions call (800) 277-9914.  For Quebec Pension plan questions call (800) 463-5185.

 

10.  For Canadian medical benefits questions please contact Clarica at (800) 229-7089.

 

 

Upon Death of Spouse

 

1.      The retiree should contact the Info Center at (800) 676-4636.

 

2.      Provide the customer service representative with the spouse’s name and date of death.

 

3.      The Info Center will mail the retiree a medical change form (if the spouse has medical coverage) to cancel the medical coverage.

 

4.      The Info Center will mail the retiree a life insurance beneficiary change form to the address on file.  If you are unsure of what address that might be or need to change it, call the Info Center at (800) 676-4636.

 

5.      The retiree should contact the 401K plan administrator, Hewitt, at (800) 726-0026 to request a 401K beneficiary change form.

 

 Notes:

·        Whenever you call the Info Center reconfirm the address they have on file for you.

·        Always notify the Info Center at (800) 676-4636 whenever your address or telephone number changes

Nortel Networks Retiree's Association ----- Web Master: Bob Starkes